Product Information
What is a Rize Chair?
A lift chair is a therapeutic motorized recliner that aids users with injuries or mobility issues to stand and sit easily.
Which is the best Rize chair for me?
Each of our lift chairs are designed to provide the smoothest sit-to-stand experience, with enhanced comfort, functionality, and durability. Our chairs are the product of a collaboration between a spine and joint specialist and an expert in chair design who have combined industry experience of 40 years.
Have a chat with our support team via our WhatsApp chat and we'll help recommend the best lift chair for your needs and preferences.
How do I clean the chair?
Remember to vacuum your Rize chair and gently clean it using a damp cloth. Avoid using harsh chemical cleaners which may cause damage.
Maximum Capacity
What is the maximum weight that the chair can support?
Our Dalton and Andersen chairs are certified to support up to approximately 150kg (330 lbs) while our Portland supports 130kg (290 lb).
Payment
Do you provide instalment plans?
Yes, we work with the following instalment BNPL (Buy Now Pay Later) programs:
Grab Pay: Postpaid (Paylater)
Grab Pay
Atome
Mobpay
What other payment options available?
You may select debit/credit card payment, we accept digital payment for your convenience and finance record tracking purposes.
E-wallet providers:
Touch N Go
Grab Pay
Mcash
eNets QR
Shopee Pay
Maybank QR
Customer Support
Where do I get customer support
Your lift chair will arrive within 4 to 7 working days after payment is received. Our delivery partner will contact you to arrange the delivery via WhatsApp. From transportation to on-site assembly, we ensure all details are well taken care of. For more details, check out our White Glove Delivery.
Shipping
How much does shipping cost?
We currently provide free shipping to locations across West Malaysia. This excludes off-shore islands, such as Langkawi, Pulau Redang, Pulau Tioman, etc.
When can I expect the product to arrive?
Your lift chair will arrive within 4 to 7 working days after payment is received. Our delivery partner will contact you to arrange the delivery via WhatsApp. From transportation to on-site assembly, we ensure all details are well taken care of. For more details, check out our White Glove Delivery.
West Malaysia- 4-7 working days
Assembly
Who will assemble my lift chair once I have purchased it?
Rest assured, with our White Glove Delivery service, we will ensure that everything is taken care of from delivery to installation and assembly. This allows you to enjoy the comfort of your new chair with no hassle and without all the extra work. Please clickherefor more information.
Could I assemble the lift chair myself (non-contact delivery)?
Our White Glove Delivery team is professionally trained to assemble your new product. They are equipped with the necessary tools and safety gear to ensure it is properly assembled.
Let our team help install the chair for you.
If you do prefer non-contact delivery, please inform our delivery team so we can guide you through the process.
Warranty
What is the warranty period?
Every lift chair comes with a one-year in-home warranty. The in-home warranty covers all repair costs, including labor and service calls. For more detailed information on our policy, please visit our Warrant page.
If I exceed the maximum weight capacity and the lift chair breaks, is this covered under warranty?
As our lift chairs support different maximum capacities, please check the details on each product page before purchasing your lift chair. Damage caused by exceeding the weight capacity is not covered by our warranty policy.
If I assemble the lift chair myself, will it void the warranty?
In the case of a non-contact delivery request, we will require you to sign a waiver form which will unfortunately nullify thewarranty for any problems arising out of the self-assembly process.
Besides the above, you will need to acknowledge virtually that the chair is in good working order and in good condition.
Does the warranty cover the controller if it malfunctions?
We provide a three-month warranty for chair controllers and a one-year warranty for other chair components. Please click here for more details on what the warranty covers.