Can I get an exchange or refund if I change my mind?

We do not have a change of mind policy as many of our lift chairs are only ordered after a customer’s order confirmation. The customer is advised to double check and confirm all the relevant specifications such as product dimensions, material, and styles prior to placing their order(s). If you have a question about our furniture, please message us for additional information.

What if the item(s) is damaged during delivery?

Every lift chair is safely packaged for safe transit from our warehouse to the customer’s premises. Installation and deliveries are also handled by our professionally trained handlers.

During each delivery session, our handlers will guide the customer to perform an overall check on the item(s) to ensure every item is in good and agreeable condition. The customer is then required to sign the Delivery Order (DO) to acknowledge the condition of the items.

However, in the rare occurrence of the item(s) being damaged during delivery, the customer can return the item immediately - just contact our customer service team and/or write a note on the delivery order (DO). We will arrange the delivery of a replacement at our soonest availability without any extra charges.

If the damage of the item(s) is reported to us after acknowledging the receipt of the item(s) in good and agreeable condition (i.e. signing the delivery order (DO)), the request for a return will be subject to our discretion. In most cases, we will proceed to a repair and maintenance procedure where additional transport and service charges may apply. Please note that our warranty does not cover wear and tear. For more information on our warranty, click here.

What if the item(s) delivered is incorrect?

During each delivery session, our handlers will guide the customer to perform an overall check on the item(s) to ensure every item is in good and agreeable condition. The customer is then required to sign the Delivery Order (DO) to acknowledge the condition of the items.

In the rare occurrence where an incorrect item is being delivered, the customer can return the item during the delivery session. Please contact our customer service team and we will arrange to send the correct item at our soonest availability without any extra charges.

What if the item(s) is faulty after delivery?

If the lift chair is faulty and does not function accordingly during the warranty period, Rize will either, at our discretion,

i. Repair the item to ensure it functions as warranted; or

ii. Arrange a replacement with functions equivalent to that of the original item.

Please note that our warranty does not cover wear and tear. For more information on our warranty, click here.

How do I request a return?

Our customer service team will be in close contact with our customers from the point of confirming their orders and delivery details, to the point of actual delivery to their address. The customer can also contact us through our customer service number or drop us an email.

Is there a cost for a refund?

Please note that we strictly do not accept returns and refunds should the customer change their mind.

For any returns requested due to manufacturing defects or our negligence, we will bear all costs incurred to ensure the customers receive the item(s) as per their order